Shipping policy
At Carrylia, we understand how exciting it is to receive a new order. That's why we work with trusted logistics partners to ensure your package is delivered safely and efficiently. We are proud to offer free worldwide shipping on every order with no minimum purchase required.
Please review the information below to better understand our shipping process.
Order Processing
Orders are processed Monday through Friday, excluding weekends and public holidays.
After your order is placed, our team carefully verifies, prepares, and packages your items.
Processing typically takes 1–3 business days before shipment.
During busy shopping seasons or promotional events, processing times may occasionally be extended.
Shipping Coverage
Carrylia proudly ships to customers around the world.
No matter where you are located, we strive to provide reliable international delivery whenever possible.
Delivery Time
Estimated delivery time:
7–14 business days
Please note that delivery estimates may vary depending on:
- Destination country
- Customs inspections
- Local postal services
- Weather conditions
- Peak holiday seasons
While we do our best to meet estimated delivery times, delays outside our control may occasionally occur.
Shipping Cost
We proudly offer:
Free Worldwide Shipping
There are no hidden shipping fees during checkout for standard delivery.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may require 24–72 hours before becoming visible after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is submitted, delivery delays or returned packages may occur.
If you notice an error after placing your order, please contact us immediately. We'll do our best to update your information before shipment.
Customs & Import Duties
International shipments may be subject to customs inspections depending on local regulations.
Any applicable customs duties, taxes, or import fees are determined by the destination country's authorities and remain the responsibility of the customer.
Lost or Delayed Packages
If your tracking information has not been updated for an extended period or your package appears delayed beyond the normal delivery timeframe, please contact our customer support team.
We will gladly investigate the shipment with our logistics partners and work toward an appropriate solution.
Damaged Packages
If your package arrives damaged, please notify us within 7 days of delivery.
Providing photos of the packaging and damaged product will help us resolve your request quickly.
Contact Us
If you have any shipping questions, please contact:
Carrylia.store
Email: support@carrylia.store
Phone: +1 604 987-2354
Address:
5596 Nuthatch Pl, North Vancouver, BC V7R 4R8, Canada
We appreciate your trust in Carrylia and remain committed to delivering every order with care.