Refund policy

At Carrylia, we want every customer to shop with confidence. We understand that sometimes a product may not meet your expectations or circumstances may change after your purchase. That's why we proudly offer a straightforward 30-day free return and refund policy designed to make your shopping experience worry-free.

Please read this policy carefully before requesting a return.

1. 30-Day Return Window

You may request a return within 30 calendar days after your order has been delivered.

If more than 30 days have passed since delivery, we may unfortunately be unable to process a refund or exchange.

2. Free Returns

We provide free return service worldwide for eligible products.

If your return request meets the conditions outlined in this policy, no return shipping fee will be charged.

3. Eligibility Requirements

To qualify for a return, items should:

  • Be returned within 30 days of delivery.
  • Be unused or only minimally handled.
  • Be in their original condition.
  • Include original packaging whenever possible.
  • Include all accessories, inserts, or promotional items received with the order.

Returns that show excessive wear, intentional damage, or missing components may not qualify for a full refund.

4. Damaged, Defective, or Incorrect Items

If your package arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photographs showing the product and packaging.

Once verified, we will gladly offer a replacement, exchange, or full refund at no additional cost.

5. Order Cancellation

Orders may be canceled before they enter processing or shipment.

If your order has already been shipped, it can no longer be canceled. However, you may return it once delivered under this policy.

6. Refund Process

After receiving and inspecting your returned item, we will notify you regarding the approval of your refund.

Approved refunds are issued to the original payment method.

Most refunds are completed within 5–10 business days, depending on your payment provider or financial institution.

7. Exchanges

If you wish to exchange an item for another color or design, please contact our support team.

Exchanges are subject to product availability.

If the requested item is unavailable, we will help you choose an alternative or provide a refund.

8. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalized or custom-made products.
  • Gift cards.
  • Items marked as Final Sale.
  • Products damaged through misuse, accidents, or improper care.

These exclusions will always be clearly indicated on the product page whenever applicable.

9. Late or Missing Refunds

If you have not yet received your refund:

  • Check your bank account again.
  • Contact your credit card company.
  • Contact your payment provider.

Processing times vary between financial institutions.

If you still have concerns after completing these steps, please contact our support team.

10. Return Instructions

Before sending any product back, please contact us first.

Our team will provide:

  • Return authorization.
  • Return instructions.
  • Packaging guidance.
  • Return shipping information.

Returns sent without prior authorization may experience delays.

11. Contact Information

For return requests or refund assistance, please contact:

Carrylia.store

Email: support@carrylia.store

Phone: +1 604 987-2354

Address: 5596 Nuthatch Pl, North Vancouver, BC V7R 4R8, Canada

We are committed to making every purchase a positive experience and will always work with you to find the most appropriate solution.